Last updated: April 9, 2026
This Communications Privacy Policy explains how Element Water and Air (“we,” “us,” “our”) collects, uses, and protects information you provide when you sign up to receive text messages or emails from us. It applies only to our SMS and email communications program. For general website privacy, contact us for more information.
Data We Collect
We collect personal information you provide when you submit a form on our website or otherwise opt in to communications, including:
- Your name
- Mobile phone number
- Email address
- Service or product interest
- Any message you send us
We also record the date, time, and source of your consent so we can demonstrate that you opted in.
How We Use Your Information
We use the information you provide to:
- Respond to your inquiries and service requests
- Send appointment confirmations, reminders, and service updates (if you opted in to transactional messages)
- Send promotional offers, product news, and seasonal tips (only if you opted in to marketing messages)
- Provide customer support
- Comply with legal obligations
Text Message Program
By providing your phone number and checking a consent box on our forms, you agree to receive text messages from Element Water and Air sent via an autodialer. Your agreement is not a condition of any purchase. Message frequency varies — up to approximately 4 messages per month. Message and data rates may apply.
Reply STOP to any message to unsubscribe. Reply HELP for assistance. You may also contact us directly to opt out.
Email Program
Emails include an unsubscribe link in the footer. You can opt out at any time by clicking that link or contacting us directly.
Sharing of Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share the information you provide with trusted service providers who help us operate our business, such as:
- Our field service management platform (Housecall Pro) for scheduling and customer records
- Email and SMS delivery providers
- Analytics providers (in aggregate, anonymous form)
These vendors are contractually required to keep your information confidential and use it only to provide services to us.
Access and Deletion
You can request to see, correct, or delete personal information we have on file by contacting us at support@elementwaterandair.com. We will respond within a reasonable time.
Data Retention
We retain your information as long as your account is active, as needed to provide services, and as required to comply with legal obligations, resolve disputes, and enforce our agreements.
Special Circumstances
We may disclose your information to third parties in limited circumstances: (1) with your express consent, (2) when we have a good-faith belief disclosure is required by law, (3) when necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, or sale of assets. We will attempt to notify you to the extent permitted by law.
Children
We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.
Changes to This Policy
We may update this Communications Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent version. Continued use of our communications after changes indicates acceptance of the updated policy.
Contact Us
If you have questions or concerns about this policy, please contact:
Element Water and Air
Email: support@elementwaterandair.com
Phone: (385) 269-9188